Common queries answered
Frequently asked Questions
Anime Kimono® delivers worldwide to your home or to a relay point. The buyer is notified by email of the different stages of order tracking: preparation and delivery.
Upon order placed, customer has 24 hours to ask for modification related to its parcel. After this delay, Anime Kimono® considers that the order information is correct and will transfer it to its suppliers to start the processing process. Once the processing steps have started, orders cannot be modified or cancelled.
- Average processing time takes 3-4 working days to be completed. Custom, not in stock and produced on demand items can take up to 5-7 working days in certain cases before shipment is dispatched.
- Shipping delay are deeply affected by the COVID situation in the world and your country. In average:
- – 1 to 4 business weeks for the USA and Canada. (12 to 36working days)– 1 to 2 business weeks for European countries. (10 to 18 working days)
- – 2 to 4 business weeks for the rest of the world. (18 to 36 working days.
If a momentary out-of-stock condition of a product occurs, the delivery time could be a little longer. Please note that during a health crisis, your items will be delivered within a maximum of 60 days. Any item received outside this time frame will be refunded upon request.
In case of delay of your package, Anime Kimono® can not be held responsible.
Upon order placed, customer has 24 hours to ask for modification related to its parcel by contaction us at firstname.lastname@example.org.
After this delay, Anime Kimono® considers that the order information is correct and will transfer it to its suppliers to start the processing process. Once the processing steps have started, orders cannot be modified or cancelled.
Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.
For more information, please check our return/refund policy page.
As soon as your parcel is dispatched by our supplier, customer will receive a shipping confirmation email with a link to track its parcel(s).
We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible.
We surely do! We can deliver worldwide to more than 200 countries, hopefully you are one of them!
Depending on the supplier that your product is from, certain orders can be dispatched in multiple parcels with multiple tracking links.