RETURNS
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Our policy lasts 14 days. If 14 days have gone after the delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be returned unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Consumable
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Order Cancellation (if applicable)
Upon the order being placed, the customer has 24 hours to ask for modification related to the parcel. After this delay, our company considers that the order information is correct and will transfer it to its suppliers to start the processing process. Once the processing steps have started or if the order has already been shipped, it cannot be modified or canceled anymore.
In case one or several products aren’t available at the time of the purchase, the customer will be notified by email and a solution will be provided by our customer service within 48 hours (excluding weekends). During this delay, the customer has the opportunity to change the products in his cart to match the total value of the previously unavailable items or to ask for a special cancellation request and receive a full or partial refund of his order.
After 48 hours, if the customer has not provided any final decision, the value of the products is then converted into store credit and added to the customer’s account. Store credits do not expire and can be used immediately to purchase any services on our website https://japanese-clothing.com at any time. Store credits are not refundable.
Refunds (if applicable)
To be eligible for a refund, your order must be shipped back to our warehouse. Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Reasons not eligible for a refund:
- Products on sale are not refundable
- Wrong size ordered
- Unsuccessful deliveries due to:
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- Wrong shipping address provided on the contract of sale
- Issues with local postal services or customs
- Mailbox not found or not easily identifiable
- Return-to-sender package
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In case a refund is issued, the amount refundable is deducted from:
- Stripe processing fees/dispute fees (not refundable)
- Shipping fees (not refundable)
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact.japaneseclothing@gmail.com.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact.japaneseclothing@gmail.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
Returns and Shipping costs
To return your product, please contact us at contact.japaneseclothing@gmail.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance for all returns. We don’t guarantee that we will receive your returned item.
Payment Dispute Resolution Policy
In the event of a payment dispute initiated by a customer’s original bank, Japanese Clothing® is dedicated to addressing and resolving the matter promptly. Our commitment is to engage directly with the customer or, when necessary, escalate the case to our specialized payment dispute resolution team to ensure a fair and timely resolution.
1. Customer Notification
Upon receiving notification of a payment dispute from the customer’s bank, Japanese Clothing® will promptly inform the customer and request relevant details to initiate the resolution process.
2. Direct Customer Engagement
Efforts will be made to engage directly with the customer to discuss the disputed payment, providing information and addressing concerns to facilitate resolution.
3. Direct Customer Resolution
3. Dedicated Dispute Resolution Team
If direct communication is not feasible, Japanese Clothing® will escalate the matter to its specialized payment dispute resolution team, responsible for a comprehensive investigation.
4. Investigation Process
The resolution team will meticulously examine all pertinent documentation, including transaction records and communication with the customer, and may liaise with the customer’s bank for additional information.
5. Collaboration with Customer’s Bank
Japanese Clothing® will actively collaborate with the customer’s bank, seeking insights, clarifying discrepancies, and working towards a mutually satisfactory resolution.
6. Resolution Period
A commitment to timely resolution is upheld, with the process conducted promptly and stakeholders kept informed of progress throughout the investigation.
7. Resolution and Consequences
Upon resolving, Japanese Clothing® will communicate the outcome to the customer and their bank, outlining any adjustments, refunds, or corrections made to address the payment dispute tat can include, but is not limited to:
- Stripe Dispute fee (20€)
- Legal advisor fee (120$/hour)
- Collection company fee (according to the disputed amount value)
This Payment Dispute Resolution Policy underscores Japanese Clothing®’s commitment to transparent, efficient, and fair resolution of payment-related issues. It reflects our dedication to customer satisfaction and upholds the principles of ethical business practices.