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Shipping Policy

ARTICLE 2: DELIVERY TIME

Please note that due to COVID-19, our shipping times may have delay depending on your country.

– 2 to 3 business weeks worldwide (12 to 21 working days for most countries)

In case of delay of your package, Anime Kimono® can not be held responsible.

Feel free to contact us if you have any question: contact@japon.anime-onesie.com

The customer must check the conformity of the goods delivered at the time of receipt and before signing the carrier’s delivery note.

ARTICLE 3: DUTIES AND TAXES

We offer free standard shipping on all orders, but the customs tax on international shipments can be applied depending on your country and are the customer’s responsibility.

ARTICLE 4: CASES OF MAJOR FORCE – COVID-19

Because of the current health crisis, many parcels are taking longer to arrive than usual. There may also be more time between tracking updates. This has been driven by the current health crisis, the wider increase in parcel numbers and COVID-19 restrictions across countries which have impacted deliveries and services.

The delivery time announced in case of major force (such as COVID-19) is a maximum of 60 working days and valid from the receipt by the buyer of the mail of dispatch of the order.

Orders exceeding 60 working days without delivery will be refunded.

Free Shipping Worldwide!*

Receive your products with Free Shipping in more than 230 countries in the world!

15 days returns policy

Returns are available up to 15 days after receiving your order!

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Get in touch with one of our support agent by email monday to friday, 8AM to 5PM

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